Notes on AI and the work it hasn’t reached yet.
I build software for transportation, housing, and other real-world industries, and write about AI, technology, entrepreneurship, and where all of it is heading.
Recent writing
The Most Important Thing an AI Agent Can Learn Is When to Quit
OpenAI launched always-on agents the same week it disclosed what happens when agents don't stop. A dispatcher's view on why knowing when to quit matters.
The Next Big AI Opportunity Is in Industries Nobody Writes About
Established businesses with real revenue still run on phone calls and spreadsheets. Why that gap may be the most interesting place for AI right now.